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I received my actual top-up this January after our Smart Meter was installed in August of 2009. It amounted to an additional 3 mos normal usage! Spoke to the nice lady at the Hydro One call centre who was adamant that there was NO measurement error in usage over the prior 5 mos...oh, and since Hydro One owns the meter they replaced, there is NO way for me to check to ensure that the reading on it the day it was swapped out is accurate! I asked to see the actual meter.,...nothing but a stone wall. A week later I also received a nice polite call from a gentleman from Hydro One informing me that there were some issues with meters and that an investigation confirmed that my meter was not one of those affected. Apparently some of the Smart Meters would roll over incorrectly thereby adding too many kwh to the bill. I was given 3 mos without penalty to pay my additional billing.
Then, last month another of my accounts (our personal dwelling) had its Smart meter reconciliation with the old meter. We had been estimated for 6 mos, despite the Smart meter being on the side of the house since August. This time there was an extra 6 mos of normal usage attached!! Again, when i called the call centre the nice lady told me I could not see the old meter as it "was the property of Hydro One" When I first called tho I was asked if my inquiry was for my business or personal account..so they do know of any cross references. During the conversation we were discussing kwh numbers (as we undertook major kitchen renos October 09 thru late Feb 10 and were without an electric stove/oven during much of the period in question); something did not jive. We determined that although my statement SAYS in black and white that it was READ on January 11th, in REALITY it was read on January 25th! The call centre staffer told me that the invoices must be read for invoicing by the 15th of the month but because of scheduling mine was read later, DESPITE what was printed on it. I was told I should be happy as I would be "prepaying" 14 days of my next actual billing cycle! Who else can get away with this billlng practice?? After some time of discussion where I was trying to determine what recourse I have to dispute this invoice, the call centre employee hit me oput of the blue with the bombshell...an extra 6 mos usage was added because my old orginal meter "HAD BEEN TAMPERED WITH!" She could NOT tell me what specifially except that it had been tampered with! I was firmally told that Hydro One can legally bill an extra 6 mos usage if THEY determine that a meter has been tampered with. This is something they can do without notifying the account holder and do quite arbitrarily as account holders have NO access to the old meter as it is owned by Hydro One! We agreed to take a time out, but not before the employee told me to pay my bill in full to prevent proceedings to disconnect me for non-payment, even though the amount is in dispute. She did give me an extra month penalty free to space out the payment.
Two weeks later I called the call centre and spoke to the nice lady again to enquire about the tampering alegation. I was told that she had seen the old meter and that the glass was cracked, the "receiver" was wedged onto the "rotating disc", and that "all the gears were stripped"!! This is an utter fabrication as I know the meter was reading perfectly...it sat just outside our deck in plain view!! I asked again to see the meter or pictures of it to see for myself...again being told that this was NOT possible due to who owns the meter. I suggested it must have been damaged when it was swapped out or in transit...again, I was told this was impossible as the old meters were put in the same shipping boxes as the new Smart meters. I enquired as to why the meter reader would not report this on the last ACTUAL recording date if the meter was so inoperative? The nice lady told then me that my July 09 ACTUAL reading was not really an actual!! Apparently the meter reader could not gain access to the meter and could not see it with binoculars! I was told my guard dog must have kept the meter reader at bay. I suggested that that may the case IF I HAD A GUARD DOG!! Anyhow the meter is at eye level on the west side of our house. It cannot be read from our laneway to the east or the road to the south. I suggested they should maybe investigate the competency or integrity of their meter reader...no reply to that so far.
Bottom line, I have serious allegations of electricity theft pending against me..with no proof from Hydro One except the word of one of their senior call centre staffers. I have paid the bill in full under duress and threat of losing service. I am considering legal action...other bloggers may wish to contact me if you have experienced a similar situation.
A simple google search has thrown up a plethora of security issues mentioned by Joann above. (There is little to nil security for hackers who can tell via Smart meters when security alarms are activated, hot water heaters kick in (you are in the shower), or the best yet...hackers can program in usage 'factors' ...great for grow ops and to really upset someone they really don't like). Smart meter hackers have the potential to be just like urban dwellers hacking into cable TV service, but with much greater consequences for the rest of us. Smart meters are a boondoggle unlike we have ever known. Hydro Ones tactics speak of desperation by a monopoly utility wholly out of touch with its customers and wholly unprepared for the onslaught about to erupt when time of use pricing is utilized. I can already hear the legal community smacking their hands.
Our neighbour, behind the bush line to the south of us has built a dryer system. He has been running the dryer the last few days (again). The noise is VERY loud and constant. In the early evening it is not possible to open the windows as the noise is disruptive in the house. Its farm country and farmers need to keep their grains dry or the commodities could be negatively impacted by excess moisture. He turns off the dryers at a respectable time. He gets his rest, and we can get ours with a window open.
Until the end of April, people with smart meters pay; Monday to Friday
9.3 cents/kWh 7:00 AM to 11:00 AM. (On Peak)
8.0 cents/kWh 11:00 AM to 5:00 PM (Mid Peak)
9.3 cents/kWh 5:00 PM to 9:00 PM (On Peak)
4.4 cents/kWh 9:00 PM to 7:00 AM (Off Peak)
(rates above do not include delivery charges, regulatory charges, debt retirement charges, other taxes)
It has been reported that new time-of-use, Smart Meters, has actually increased energy costs by a whopping 7%.
Now OPG is asking for a 9.6% rate increase. A new Green Tax will be an extra tax on hydro bills this summer over and above the other charges.
Again, it is very clear the disrespect our government has for farmers. Energy costs are increasing in leaps and bounds. McGuinty is encouraging consumers to change their energy use patterns. Social engineering.
Ontario is not respecting FIPA so farmers are not receiving COP if prices on the board are too low.
I can see it coming.
Farmers, like other energy consumers will change their patterns in regards to energy use. On Peak hours will become cost prohibitive and farmers will start running Off Peak hours.
Noise complaints will become a rural issue when dryers and other heavy motors run all night and weekends.
Farmers will shift working hours later running the risk of increased farm accidents due to lack of proper rest and sleep.
I see a widening of the rural divide and government is the one putting another huge wedge between the farmers and the rest of society.
Steve Twynstra said:I received my actual top-up this January after our Smart Meter was installed in August of 2009. It amounted to an additional 3 mos normal usage! Spoke to the nice lady at the Hydro One call centre who was adamant that there was NO measurement error in usage over the prior 5 mos...oh, and since Hydro One owns the meter they replaced, there is NO way for me to check to ensure that the reading on it the day it was swapped out is accurate! I asked to see the actual meter.,...nothing but a stone wall. A week later I also received a nice polite call from a gentleman from Hydro One informing me that there were some issues with meters and that an investigation confirmed that my meter was not one of those affected. Apparently some of the Smart Meters would roll over incorrectly thereby adding too many kwh to the bill. I was given 3 mos without penalty to pay my additional billing.
Then, last month another of my accounts (our personal dwelling) had its Smart meter reconciliation with the old meter. We had been estimated for 6 mos, despite the Smart meter being on the side of the house since August. This time there was an extra 6 mos of normal usage attached!! Again, when i called the call centre the nice lady told me I could not see the old meter as it "was the property of Hydro One" When I first called tho I was asked if my inquiry was for my business or personal account..so they do know of any cross references. During the conversation we were discussing kwh numbers (as we undertook major kitchen renos October 09 thru late Feb 10 and were without an electric stove/oven during much of the period in question); something did not jive. We determined that although my statement SAYS in black and white that it was READ on January 11th, in REALITY it was read on January 25th! The call centre staffer told me that the invoices must be read for invoicing by the 15th of the month but because of scheduling mine was read later, DESPITE what was printed on it. I was told I should be happy as I would be "prepaying" 14 days of my next actual billing cycle! Who else can get away with this billlng practice?? After some time of discussion where I was trying to determine what recourse I have to dispute this invoice, the call centre employee hit me oput of the blue with the bombshell...an extra 6 mos usage was added because my old orginal meter "HAD BEEN TAMPERED WITH!" She could NOT tell me what specifially except that it had been tampered with! I was firmally told that Hydro One can legally bill an extra 6 mos usage if THEY determine that a meter has been tampered with. This is something they can do without notifying the account holder and do quite arbitrarily as account holders have NO access to the old meter as it is owned by Hydro One! We agreed to take a time out, but not before the employee told me to pay my bill in full to prevent proceedings to disconnect me for non-payment, even though the amount is in dispute. She did give me an extra month penalty free to space out the payment.
Two weeks later I called the call centre and spoke to the nice lady again to enquire about the tampering alegation. I was told that she had seen the old meter and that the glass was cracked, the "receiver" was wedged onto the "rotating disc", and that "all the gears were stripped"!! This is an utter fabrication as I know the meter was reading perfectly...it sat just outside our deck in plain view!! I asked again to see the meter or pictures of it to see for myself...again being told that this was NOT possible due to who owns the meter. I suggested it must have been damaged when it was swapped out or in transit...again, I was told this was impossible as the old meters were put in the same shipping boxes as the new Smart meters. I enquired as to why the meter reader would not report this on the last ACTUAL recording date if the meter was so inoperative? The nice lady told then me that my July 09 ACTUAL reading was not really an actual!! Apparently the meter reader could not gain access to the meter and could not see it with binoculars! I was told my guard dog must have kept the meter reader at bay. I suggested that that may the case IF I HAD A GUARD DOG!! Anyhow the meter is at eye level on the west side of our house. It cannot be read from our laneway to the east or the road to the south. I suggested they should maybe investigate the competency or integrity of their meter reader...no reply to that so far.
Bottom line, I have serious allegations of electricity theft pending against me..with no proof from Hydro One except the word of one of their senior call centre staffers. I have paid the bill in full under duress and threat of losing service. I am considering legal action...other bloggers may wish to contact me if you have experienced a similar situation.
A simple google search has thrown up a plethora of security issues mentioned by Joann above. (There is little to nil security for hackers who can tell via Smart meters when security alarms are activated, hot water heaters kick in (you are in the shower), or the best yet...hackers can program in usage 'factors' ...great for grow ops and to really upset someone they really don't like). Smart meter hackers have the potential to be just like urban dwellers hacking into cable TV service, but with much greater consequences for the rest of us. Smart meters are a boondoggle unlike we have ever known. Hydro Ones tactics speak of desperation by a monopoly utility wholly out of touch with its customers and wholly unprepared for the onslaught about to erupt when time of use pricing is utilized. I can already hear the legal community smacking their hands.
And to know that the average weighted price for electricity in Ontario was 1.99 CENTS/kwh... http://www.ieso.ca/imoweb/marketdata/marketToday.asp ... We ALL know where this surplus is going don't we???
Joann said:Our neighbour, behind the bush line to the south of us has built a dryer system. He has been running the dryer the last few days (again). The noise is VERY loud and constant. In the early evening it is not possible to open the windows as the noise is disruptive in the house. Its farm country and farmers need to keep their grains dry or the commodities could be negatively impacted by excess moisture. He turns off the dryers at a respectable time. He gets his rest, and we can get ours with a window open.
Until the end of April, people with smart meters pay; Monday to Friday
9.3 cents/kWh 7:00 AM to 11:00 AM. (On Peak)
8.0 cents/kWh 11:00 AM to 5:00 PM (Mid Peak)
9.3 cents/kWh 5:00 PM to 9:00 PM (On Peak)
4.4 cents/kWh 9:00 PM to 7:00 AM (Off Peak)
(rates above do not include delivery charges, regulatory charges, debt retirement charges, other taxes)
It has been reported that new time-of-use, Smart Meters, has actually increased energy costs by a whopping 7%.
Now OPG is asking for a 9.6% rate increase. A new Green Tax will be an extra tax on hydro bills this summer over and above the other charges.
Again, it is very clear the disrespect our government has for farmers. Energy costs are increasing in leaps and bounds. McGuinty is encouraging consumers to change their energy use patterns. Social engineering.
Ontario is not respecting FIPA so farmers are not receiving COP if prices on the board are too low.
I can see it coming.
Farmers, like other energy consumers will change their patterns in regards to energy use. On Peak hours will become cost prohibitive and farmers will start running Off Peak hours.
Noise complaints will become a rural issue when dryers and other heavy motors run all night and weekends.
Farmers will shift working hours later running the risk of increased farm accidents due to lack of proper rest and sleep.
I see a widening of the rural divide and government is the one putting another huge wedge between the farmers and the rest of society.
Permalink Reply by Roadrunner on May 15, 2010 at 10:40am obviously not towards our spiraling debt! you know... that black-hole we affectionately call Queens Park. (is that why Stephen Hawkings is planning to move to Ontario?)
must be for consultants. where is the money going? and why are we still paying for debt retirement?
Steve Twynstra said:And to know that the average weighted price for electricity in Ontario was 1.99 CENTS/kwh... http://www.ieso.ca/imoweb/marketdata/marketToday.asp ... We ALL know where this surplus is going don't we???
Joann said:Our neighbour, behind the bush line to the south of us has built a dryer system. He has been running the dryer the last few days (again). The noise is VERY loud and constant. In the early evening it is not possible to open the windows as the noise is disruptive in the house. Its farm country and farmers need to keep their grains dry or the commodities could be negatively impacted by excess moisture. He turns off the dryers at a respectable time. He gets his rest, and we can get ours with a window open.
Until the end of April, people with smart meters pay; Monday to Friday
9.3 cents/kWh 7:00 AM to 11:00 AM. (On Peak)
8.0 cents/kWh 11:00 AM to 5:00 PM (Mid Peak)
9.3 cents/kWh 5:00 PM to 9:00 PM (On Peak)
4.4 cents/kWh 9:00 PM to 7:00 AM (Off Peak)
(rates above do not include delivery charges, regulatory charges, debt retirement charges, other taxes)
It has been reported that new time-of-use, Smart Meters, has actually increased energy costs by a whopping 7%.
Now OPG is asking for a 9.6% rate increase. A new Green Tax will be an extra tax on hydro bills this summer over and above the other charges.
Again, it is very clear the disrespect our government has for farmers. Energy costs are increasing in leaps and bounds. McGuinty is encouraging consumers to change their energy use patterns. Social engineering.
Ontario is not respecting FIPA so farmers are not receiving COP if prices on the board are too low.
I can see it coming.
Farmers, like other energy consumers will change their patterns in regards to energy use. On Peak hours will become cost prohibitive and farmers will start running Off Peak hours.
Noise complaints will become a rural issue when dryers and other heavy motors run all night and weekends.
Farmers will shift working hours later running the risk of increased farm accidents due to lack of proper rest and sleep.
I see a widening of the rural divide and government is the one putting another huge wedge between the farmers and the rest of society.
All the noise under the sun will not solve your power bills, go to youtube type in "96 is your fix " go throw all the video. Its not a con, its your power you own it, you pay tax on it, to run it, its legal. In fact I beat you everyone of the Politians use it to pay their bills.
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